In day entries is listed like cash

In
askari bank abpara branch a have done intern ship of period of six weeks.
During my internship I have learned many things. I have learned how the bank
functions

1st week

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On
my 1 day of internship at askari bank the accountant Ms. Rubina gave me an
introduction about different departments in the bank and also told me about the
bank staff. Bank staff is very friendly. On first day I have many questions in
my mind about how the bank operates what are the work performed by the
different departments. In first week I learned how to fill deposit slips and
bankers cheque. I also learned about customer care how to deal with the customers.
Bank also provide the facility of western union. Customer who wants to collect
the money through western union just simply fill the western union form and
provide necessary information most important the customer enter the MTCN number
which was provided to him by the individual who is in foreign country after
that customer can easily collect the cash.

2n week

On
second week of my internship I work in accounts department the account officer
first told me what work is done in this department. She taught me how to check
the previous day entries and to make sure that every data enter in the computer
is correct. I have provided with the pages in which all the previous day
entries is listed like cash deposits, bill payments, challan form , vouchers. I
just have to match the exact amount and make sure that they attached to the
relevant pages. Mam also told me about main functions of account department.
The main function of tis department is to keep record of every transaction and
prepare a report for amount of deposits and send it to head office. Also keep
record of different expenses occur during the day.

3rd week

On
third week I worked under the assistance of clearing officer sir arif in
clearing department. Sir was very friendly and cooperative. In clearing dep I
learned how the clearing process occurs. The clearing process
occurs through the institution called NIFT. Sir told me that there are two
types of clearing one is outward clearing and second is inward clearing. In
NIFT cheques were presented that were collected from banks. NIFT provides
services to commercial bank it act as a clearing house.

In
clearing dep I learned how the procedure of clearing of cheques occurred,. How
cheques are being checked, about inward and outward clearing. About different
types of clearing stamps?

4 week

On
4 week I worked under the supervision of account opening officer Ms. Nargis of
account opening department. I learned to open different types of accounts and
procedure to open different types of account and nature of different accounts.
Mam told me about types of account

·        
Single account

·        
Joint account

·        
Partnership account

·        
Private limited account

·        
Public limited account

 

 

 

 

Single account

In
single account an individual can operate this account. It is a personal account
the basic requirements to open this account provided by the bank is ID card
photocopy, minimum deposit balance, form of account opening.

 
Joint account

In
joint account an individual mentions that how many person will operate this
account. The basic requirements are ID card photocopy, minimum deposit balance,
form of account opening

An
additional signature form which provide declaration about the operator of
account.

Partnership account

The
requirements for this type of account are ID card photocopy, minimum deposit balance,
form of account opening, registration certificate, agreement among partners.

Nature
of account

·        
Current account

·        
Saving account

Current account

In
current account an individual’s deposits and withdraw the money whenever they
want. They can deposit money several times a day. There is requirement of
minimum balance in this account.

Mam
nargis also told how to fill different types of account opening form every
account opening has different requirements when an applicant fills the form the
data is entered in the computer.

5th week

In
the fifth week after learning about different types of account I learned how to
upload the data into system. The data enter into the system through scanning.
Verification of signatures through occurred through scanning. Thumb print is
also required. Mam told me that Account open from head office also the account
number is given through head office.

During
this week I also worked in the credit department. Bank also give loan to its
customers as well as employees. There is a certain criteria define by the bank
to give loan. There is specified interest rate which is fixed by the government.
Customers are required to provide necessary information required by the bank in
order to take loan. Employees who take loan from the bank the bank deduct the
fixed amount from their salary .according to the fixed interest rate.

6th week

In
sixth week I learned about the cash department. In cash department as an
internee I did not work because management didn’t allow internee to work in
cash department. This department deal with Cash deposit and payments. In cash
department individual deposit and withdraw money

Following
books are kept in the cash department

·        
Cash receipt

·        
Cash payment

·        
Cash balance

In
cash department all kinds of payments are received like payment of bills,
school and university fees other utility bills and data is recorded in the
computer.

During
this week I also learned that how ATM card are issued to the account holder.
Any individual who wants ATM card first fill the application form. The ATM
cards are issued from head office. When a person receives the ATM card in order
to use it they first activate it. in order to activate it an individual call on
help line number is mentioned the individual is required to tell all the
information like name CNIC number and other tings required .when an ATM card is
activated customer is provided by the PIN number and can now use the ATM card.

During
my internship in askari bank I have gained a lot of experience and knowledge.
All the staff is cooperated and friendly. I also gained experience of how to
deal with customers.

The
bank provides a cooperative and friendly work environment.

 

 

Swot analysis

Strengths

·        
All branches of askari bank are
computerized and have updated software’s that keep the record of customers’
accounts and keep up to date information

·        
Customers feedback is always welcome.
Customers are allowed to provide feedback and also give suggestions. If there
is any complaint the bank authorities solve the complaint immediately.

·        
Most of the askari branches are developed
on online system

·        
Askari bank has a vast network that allows
customer to access easily.

·        
Askari bank also provide online banking
services

·        
Askari bank introduce I banking that
allows customer to conveniently access their account.

·        
Askari bank focuses on customer oriented
banking instead of product oriented banking.

·        
Askari bank has establish good reputation
in financial institutions.

·        
Askari bank has taken an initiative to
launch mobile ATM bus service.

 

Weakness

·        
Askari bank didn’t focus on marketing they
have weak marketing strategy

·        
Their hiring process is not effective

·        
They have lack of training programs

·        
Employee’s job satisfaction level is low

 

Opportunities

·        
Askari bank should go for their
geographical expansion they have great opportunity to expand their business.

·        
Technology is growing askari bank should
more focus and emphasize on technology

·        
Askari bank should also invest in mega
projects

·        
They should more focus on improving
Islamic banking

·        
They should enhance their marketing
strategy

Threats

·        
Political instability

·        
Inflation is also a threat because
inflation cause unemployment and because of which bank deposit decreases.

·        
Competition has increased because of
foreign banks they offer better services.

·        
Competitors focusing on their promotion
strategy which is a threat to askari bank

·        
Competitors could capture customers by
giving them more benefits

·        
Job satisfaction level of employees is low
they can shift to other organizations which is a threat askari bank should
focus on job satisfaction of the employees.

 Conclusion and
Recommendations

In
askari bank I have done internship of six weeks and try to understand and learn
about the working of different departments. With the help of staff and branch
manager I enhance and sharpen my knowledge about the banking sector. During my
internship I have gained knowledge of different departments. Askari bank is the
growing bank they are focusing more on technology and improve their products
and services. They are focusing more on quality. With the experience I gained I
am able to perform different banking tasks I a good way like account opening, clearing.
All the branches of askari bank are computerized and software’s are being updated.
They establish good reputation they are focusing on customer oriented rather than
product oriented.

Recommendation

The
world economic environment has been changing rapidly creating more
opportunities. Banks are playing very important role in economic growth of a
country. Askari bank are also contributing but there are certain areas and
point thy should focus to work more efficiently and effectively.

·        
Askari bank should open more branches to
capture the market share.

·        
Most of the banks use media to advertise
their products and services askari bank should also improve their marketing
strategy and use both electronic and print media for advertisements.

·        
The bank should focus more on hiring fresh
talent skill and highly educated to become more effective and increase
production.

·        
.Employees who are not well trained bank
authorities should arrange training programs for them.

Acknowledgment

. First I thank my
parents for supporting in my BBA programme. I would also like to thank all my
teachers of COMSATS who guide me in the right direction, they taught me how to
ask questions and express my ideas and guided about internship program. I am
also thankful to branch manager of askari bank Mr. Safdar Ali who taught us
many things during my internship and I would also thankful to the staff of
askari bank who are very cooperative.